Quality Standards

360CRM and the Chronos Appointment Reminder Service are certified to ISO (International Organization for Standardization) standards in three key areas - Information Security, Environmental Responsibility and Quality Management.  These underpin the commitment to provide a secure, high quality and environmentally aware service. Certification is by the SGS Group - a world leading testing and certification company - and company processes and policies undergo audits to ensure that the high standards required continue to be met.

ISO 27999:2008 - Healthcare Informatics

360CRM meet the standards laid down in the in ISO 27999 which specifies a set of detailed controls for managing health information security and provides health information security best practice guidelines.  To learn more about ISO 2799 please click here

 

ISO 27001:2005 - Information Security

The Information Security Management Systems (ISMS) standard deals with the confidentiality, integrity and availability of information; areas considered include security policy, asset management and incident management. Many companies work towards achieving this standard, however 360CRM are one of the few which have. To learn more about ISO 27001 please click here.

ISO 14001:2004 - Environmental Management 

The Environmental Responsibility standard concerns the reduction of the environmental impact of daily operations; areas considered include compliance with environmental legislation, prevention of pollution and the minimisation of energy and resource usage. To learn more about ISO4001 please click here.

ISO 9001:2008 - Quality

The Quality Management System certification covers service quality and customer satisfaction; areas covered include corporate culture and the reliability of service. To learn more about ISO 9001 please click here.